All Systems Operational

Uptime over the past 90 days. View historical uptime.
Login/SSO ? Operational
90 days ago
100.0 % uptime
Today
HEFLO BPM ? Operational
90 days ago
100.0 % uptime
Today
BPMN Editor - North America, Europe, Africa, Asia, and Oceania ? Operational
90 days ago
100.0 % uptime
Today
BPMN Editor - South America ? Operational
90 days ago
100.0 % uptime
Today
Websites ? Operational
HEFLO website ? Operational
Knowledge Base ? Operational
HEFLO Academy / Academia ? Operational
Files ? Operational
Files - South America ? Operational
Files - North America, Europe, Africa, Asia, and Oceania ? Operational
AWS CDN cloudfront Operational
AWS Web Services Operational
HEFLO Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 28, 2025

No incidents reported today.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025
Product Updates – HEFLO
Completed - The scheduled maintenance has been completed.
Oct 18, 23:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:00 GMT-03:00
Scheduled - We’ve released several improvements to enhance security, flexibility, and overall performance:

+ New connector usage: Implementation of the Data Update – Set Values connector to reduce the need for custom API integrations.

+ Mandatory 2FA: Email-based two-factor authentication is now required for users who have not yet activated Google Authenticator.

+ Bug fixes: Various minor issues have been corrected.

+ Infrastructure improvements: Backend and infrastructure enhancements to ensure greater stability and performance.
Oct 6, 04:10 GMT-03:00
Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
Intermittent instability in email-sending functionality
Resolved - This incident has been resolved.
Oct 14, 15:56 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 14:45 GMT-03:00
Identified - The excessive email traffic originated from an internal marketing campaign sent through HEFLO’s own marketing tool, not from the application.

This temporarily exhausted the Amazon SES quota, causing intermittent delivery delays.
The campaign was paused, quotas were restored, and service is now fully operational.

No data was exposed. Preventive measures are in place to avoid recurrence.
Oct 14, 14:44 GMT-03:00
Investigating - We are currently observing a new occurrence of excessive usage on our email-sending connector, which may cause temporary instability (delays or delivery failures).
This is similar to the situation experienced earlier this week, and our team is actively mitigating it by enforcing additional rate limits and validating outbound traffic.
No data breach or unauthorized access has occurred — the behavior is strictly related to a misuse of the email-sending functionality by one environment.
We expect normalization shortly and will post updates as the situation evolves.
Oct 14, 13:55 GMT-03:00
← Incident History Powered by Atlassian Statuspage